# Channel troubleshooting

Check provider authorization, selected workspace and room, event subscriptions, routing rules, bot access, and latest delivery error; then resend one test message.

![Channel troubleshooting in Foxora v5.0.3](/docs/images/v5.0.3/settings/channels.webp)

## Where this lives

Open **Settings → Channels**.

Channels connect supported messaging surfaces to Foxora bots or agents. Routing rules determine which destination handles an inbound message and where replies are sent.

> **Safety:** Channel content is untrusted and may be visible to many people. Restrict senders, rooms, tools, and sensitive outputs; verify the destination before posting or sending.

## Steps

1. Open **Settings → Channels**.
2. Reproduce the problem once with the smallest safe input and record the exact message, action, and time.
3. Check provider authorization, selected workspace and room, event subscriptions, routing rules, bot access, and latest delivery error.
4. Resend one test message.
5. Change one reversible condition, then repeat the same test. Preserve logs or exports before any reset.
6. **Confirm the result.** Send a test message from an allowed location and a blocked location, then verify routing, identity, reply destination, tool activity, and channel audit history.

## Choose the right path

- Route repeatable public or team conversations to a bot.
- Route controlled internal requests to a specialist agent.
- Use a workflow when a message should start a fixed multi-step process.


## Confirm it worked

- Send a test message from an allowed location and a blocked location, then verify routing, identity, reply destination, tool activity, and channel audit history.
- The screen, command, file, run, or destination named in this guide reflects the expected state.